In these terms and conditions, “we” “us” and “our” refers to Kingpetall.com. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. The information is intended for both domestic and international customers.
We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.
Our Website ServicesAll prices on Kingpetall website (Kingpetall.com), receipt, and all charges made by Kingpetall are in American Dollar (USD). We endeavor to ensure that our price list is current. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time. If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.
Product DescriptionsWe strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any mis-description, we reserve the right to correct any error or omission.
Images have been provided are taken as accurate as possible however we do not guarantee that any image will reproduce in true color, nor that any given image will reflect or portray the full design or options relating to that product.
Product OrdersWhen you order from us, we require you to provide your name, address for delivery, email address, and other details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
PaymentsAt this time we only support and accept payment by cards, both debit and credit card with VISA, MasterCard, and Paypal. Payment are secured by Payrexx AG and processing by Stripe as payment processor and merchant account provider
Shipping OrdersAll shipment will be done at least 2 to 5 business days after full payment received.
Domestic shippingPlease allow 1 – 3 working days for domestic shipping (Thailand), depending on the destination. More distant cities might require longer shipping time.
International shippingAll international shipments will be done only through the transhipper service based on the shipping schedule which provide by the transhipper to each destination country/ region each month, shipping date will be informed and update periodically.
For more information about the transhipper service please refer to our FAQs page.
Free shippingBoth domestic and international shipment who receives free shipping offers are shipped separately from other item.
Cancelling OrdersThere are no order lines eligible for cancellation once the order already been packed and shipped.
Returns & ExchangesWe do not offer any returns or exchanges but we are happy to replace or refund of any orders that meet to our claims policy.
Claim OrdersAll claims of orders can be made at least 24 hours after package notified is received. Customer can submit their claim by email through [email protected]
D.O.A (Dead on Arrival)In the unlikely event that you do receive a dead fish, you must ensure to contact us within 24 hours of it’s arrival. Any claims after this will not be honored.
In case of D.O.A, please sent us a clear picture of the dead fish with unopened bag. Customers can submit their claim and choose for request money back or asking for replacement.
MisdescriptionThese claims containing losses that occur because of the discrepancy over the item that result customers loss / dissatisfaction. In this case customer is obliged to explain his loss or dissatisfaction.
If eligible, you are entitled to a refund of the full price you paid for the item
RefundRefund only can be done to every submitted claims that meet to our claims policy. Any eligible claims will entitled for full refund.
Every refund in case of claims will be returned to the initial funding source only.