FAQs about buying Betta

How to Buy Betta?

How to shipping your Betta?

How to Refund DOA?

How to Place an Order

To place an order click the image of the product that you want and click ‘Buy It Now’.

How to Make a Payment

Once you decide to place an order by clicked ‘Buy It Now’ you will be automatically taken to the payment page where you can choose your desired payment method.

Where We’re Located

View in Google Map

Where do we Ship to

We ship live fish to all across Thailand and Worldwide. All shipments are shipped directly to the address you provide (except international shipment through transhipper).

What is Transhipper

Transhipper is basically a middleman between buyer and/or an importer/ exporter, who have a licensed to export/ import of particular item such as live fish.

Why Should I Need Transhipper

By law all Live Animals entering any country must come through a licensed import agent (Transhipper), who can take of all the legalities needed by the authorized party such as Dept. of Fish & Wildlife to enter the country legally.

Is there an Additional Cost Needed For International Shipping

Yes!
Basically most of every item comes from overseas may be subject to customs processing and additional charges once a shipment reaches the recipient’s country. This has to be different when the shimpents is done by the transhipper, where all the customs processing and additional charges all converted as a service fee to the local transhipper.
Please note that different transhipper may charged less fees and some are more. Usually they will charged the service fee as a import fee & domestic shipping cost.

How to Contact The Transhipper

You can contact the transhipper by email, facebook, or phone to ask any questions regarding the shipment.
Please contact us to find out the transhipper contact details.

Which Country is The Transhipper Available

Below is the list of Countries and Regions where our transhipper is available.
Australia/ Brazil/ Brunei/ Canada/ China/ Dominican Republic/ Europe/ Hongkong/ India/ Japan/ Malaysia/ Mexico/ Peru/ Puerto Rico/ Philippines/ Singapore/ South Korea/ Taiwan/ Thailand/ Uni Emirate Arab/ United Kingdom/ United States/ Vietnam.

My Country is Not Listed

If your country isn’t in the list you can still place an order with requirements minimum shipment from port to port at least 1 small shipping box (16″ x 12″ x 10″).

Do you Offer Wholesale

Yes!
We give special offer for each wholesale orders with minimum order quantity at least 1 small shipping box. Please submit your wholesale inquiry to [email protected]

How do you Sent my Orders

Orders placed to our website will be shipped by land and air cargo. All shipment are packed safely in double bagged with insulated boxes.

How Much Shipping Cost

Shipping cost are determined by destination, item weight, and dimension (except shipments through transhipper).

How to Make a Claim of Orders

All claims can be made at least 24 hours after item notified is received.

Need More?

Feel free to contact us